Refund Policy

When Refunds Are Issued

Refunds may be issued in the following circumstances:

• ›Item not as described: The item is materially different from the listing (wrong card, wrong condition grade, counterfeit)
• ›Item not received: The item has not arrived within 14 business days of the expected delivery date and tracking shows no movement
• ›Damaged in transit: Item arrived with damage not mentioned in the listing, with evidence of improper packaging
• ›Seller cancellation: Seller cancels the order after payment is received
• ›Duplicate payment: Technical error resulted in being charged twice for the same order

Refund Process

Step 1 — Contact the Seller

First, message the seller through the TCG Market messaging system. Many issues can be resolved directly and quickly. Allow the seller 48 hours to respond before escalating.

Step 2 — Open a Dispute

If the seller doesn't respond or you can't reach a resolution, open a dispute through your Order page. Disputes must be opened within 5 days of delivery confirmation (or 21 days from purchase if no delivery confirmation).

Step 3 — Provide Evidence

Submit photos of the item received, the original listing description, and any relevant messages. Clear, timestamped photos give your dispute the best chance of success.

Step 4 — TCG Market Review

Our team will review the evidence from both parties within 2–5 business days and issue a binding decision. Refunds are credited to the original payment method within 5–10 business days.

Non-Refundable Situations

Refunds are generally not issued when:

• ›The buyer changed their mind after purchase (change of mind is not covered)
• ›The item matches the listing description but the buyer expected something different
• ›The buyer provided an incorrect shipping address
• ›Normal wear on second-hand items that was disclosed in the listing
• ›The dispute was opened outside the eligible window

Seller Obligations

Sellers are expected to resolve legitimate buyer complaints promptly. Excessive disputes or refund requests may result in account review, payout holds, or suspension. Sellers who deliberately misrepresent items will be permanently banned.

Australian Consumer Law

Nothing in this Refund Policy limits rights you have under the Australian Consumer Law (Competition and Consumer Act 2010). You are entitled to a remedy if an item is faulty, not fit for purpose, or doesn't match the description provided by the seller.