TCG Market / Trust & Safety

Trust & Safety

Keeping TCG Market safe is our highest priority. Here's how we protect buyers, sellers, and the community.

Last updated: 21 May 2026

Buyer Protection

›Payment held securely until transaction is confirmed complete
›Full refund if item is not as described, not received, or damaged
›21-day protection window on every transaction
›Human dispute resolution team available for complex cases

Account Security

›Email verification required before any buying or selling
›Strong password requirements enforced at registration
›Secure Supabase authentication with encrypted session tokens
›Rate limiting on login to protect against brute-force attacks
›Ability to sign out of all sessions from Account Security settings

Fraud Prevention

›Automated detection of counterfeit listing patterns
›Content screening on new listings
›Stripe fraud detection on all payment transactions
›Seller identity and payout verification via Stripe Connect
›Internal trust scoring system tracking seller reliability signals

Moderation

›User-reported listings reviewed within 24 hours
›Zero tolerance for counterfeit card listings
›Escalation path from warning → suspension → permanent ban
›Appeals process for disputed moderation decisions
›Cooperation with law enforcement on fraud and IP violations

Reporting a Problem

See something that doesn't look right? Use the Report button on any listing, profile, or message. Our team reviews every report and acts quickly on genuine violations.

For urgent safety concerns or to report fraud, contact us directly. We take all safety reports seriously and respond to high-priority cases within a few hours.

Our Commitment

TCG Market invests continuously in platform safety because a safe marketplace is the only kind worth building. We hold both buyers and sellers to the same high standards, and we back those standards up with real enforcement.