TCGMarket

TCG Market / Buyer Protection

Buyer Protection

Every purchase on TCG Market is protected. If something goes wrong, we've got you.

Last updated: 21 May 2026

Item Not As Described

If the item you receive is materially different from the listing — wrong card, misrepresented condition, or counterfeit — you are fully covered for a refund.

Item Not Received

If your order doesn't arrive within the expected timeframe and tracking shows no movement, you can claim a full refund.

Authentic Cards Guarantee

We have zero tolerance for counterfeit listings. Suspected fakes are removed immediately and sellers are permanently banned.

Dispute Resolution

Our dedicated team mediates disputes between buyers and sellers, reviewing evidence from both parties to reach a fair outcome.

21-Day Protection Window

You have 21 days from purchase to raise an issue if an item hasn't arrived, or 5 days from delivery to report item condition issues.

How Buyer Protection Works

Every transaction on TCG Market is automatically covered by Buyer Protection at no extra cost to you. Here is what that means in practice:

  • ›Payment is held securely by TCG Market until the transaction is successfully completed
  • ›Funds are only released to the seller after the order is marked received or after the dispute window closes
  • ›If a dispute is raised, funds are frozen until our team reaches a decision
  • ›Refunds are processed back to your original payment method

What Isn't Covered

Buyer Protection does not cover:

  • ›Change-of-mind returns — please be sure before you buy
  • ›Items where the buyer provided incorrect shipping details
  • ›Disputes raised outside the eligible time window
  • ›Transactions conducted outside of TCG Market

For the full details, see our Refund Policy.

How to Raise a Dispute

Go to your Orders page, open the relevant order, and click "Open Dispute." Provide as much detail as possible — photos, tracking information, and any relevant messages will strengthen your case.

Our team aims to resolve all disputes within 2–5 business days.

Need help right now? Contact our support team and we'll assist you directly.