How can we help?
Browse our help topics below, or contact the support team directly for personalised assistance.
Orders & Shipping
Track orders, shipping timeframes, packaging requirements, and what to do if an item doesn't arrive.
Buyer Protection
How we protect every purchase. Raising a dispute, refund process, and what's covered.
Selling on TCG Market
Listing standards, shipping obligations, fees, payouts, and growing your seller reputation.
FAQ
Quick answers to the most common questions about accounts, payments, buying, and selling.
Contact Support
Our team typically responds within a few hours during business hours (Mon–Fri, 9am–5pm AEST). For urgent issues involving active transactions or suspected fraud, we prioritise same-day responses.
Send a MessageHave an open order dispute? Manage it directly from your Orders page.
Go to Orders →